The emergency services and public authorities at-risk industry group incorporates Police, Fire and Rescue, Rural Fire Service, Ambulance as well as customers who are registered for life support status.

Program updates

2019-20 Strategies

Speech bubbles icon representing Engage


Engage key stakeholders such as councils and associations to promote public safety around the electricity network.

Continue to engage with electricity retailers to ensure timely and efficient notification of new life support status customers.

Continue to offer safety sessions for emergency services and to actively work with the NSW Rural
Fire Service.

Engage with the NSW Rural Fire Service over how communications and network maps could help them deal with bushfires.

Engage with major garbage truck operators/contractors regarding the hazard of overhead powerlines – particularly service lines and their operations.


Life support customers with a pack including:

  • an information brochure about our commitment to them as a customer with life support status
  • a fridge magnet with emergency phone numbers in case of an outage
  • advice on having a back-up plan for planned and unplanned outages.

Provide a free Electrical Hazard Awareness for Emergency Services DVD, which can be viewed or ordered here.

After an incident, contact this group to provide advice, safety information and collateral.

Conversing icon representing Enable


Prioritise communication with life support customers, including SMS messaging, during outages.

Continue to offer training to emergency services.