Our Safety Reporting Obligations for New South Wales and Queensland.

New South Wales

For public safety incidents in New South Wales, we report notifiable events including Serious Electricity Works Accidents (SEWA) to the Independent Pricing and Regulatory Tribunal (IPART) in accordance with the Electricity Networks Reporting Manual, May 2017.

Notifiable events

A notifiable event occurs whenever:

In 2017-18 there were 727 public safety incidents involving Essential Energy’s network assets. Essential Energy is continuing to improve the timeliness and accuracy of safety incident reporting. iPads, iPhones and roam devices allow our workers to be more agile and report safety matters at the time of the incident rather than when returning to the depot for their next shift. This in turn allows Essential Energy to respond to and escalate issues effectively and work with other public authorities such as emergency services to make sites safe and help the parties involved.


A subset of notifiable events, a SEWA is defined in the Electricity Supply Act 1995 (NSW) (ES Act) as:

SafeWork NSW grants us permission to disturb the site of a SEWA on behalf of IPART.


For public safety incidents in Queensland, we report serious electrical incidents and dangerous electrical events to the Queensland Electrical Safety Office, in accordance with the requirements of the Queensland Electrical Safety Act 2002.

Serious electrical incidents

A serious electrical incident is an incident involving electrical equipment where a person:

Dangerous electrical events

A dangerous electrical event is an incident when:

The role of TotalSAFE

TotalSAFE is Essential Energy’s information management system for data related to health, safety and the environment. It can be accessed by all Essential Energy employees. Publicly reported data is logged in TotalSAFE via 13 20 80.

TotalSAFE captures injuries and near misses and helps us to identify safety hazards across our network. We analyse the reported information to highlight improvement opportunities and operational deficiencies, and to guide the development of measures that maximise the safety of our employees, customers and the communities we serve.

Public safety incident data is also captured in TotalSAFE. We analyse each incident according to its industry grouping, approximate geographic location, type of asset and the object involved. Through this analysis, we develop targeted programs and campaigns that increase public awareness of the risks associated with Essential Energy’s network, with the aim of reducing these incidents.