Essential Energy’s Customer Commitment Statement was developed using global research and in consultation with employees and customer representatives.

Customer Commitment Statement

We will listen to and respect our customers, safely deliver on our promises and place customers at the centre of everything we do. Our job, as a poles and wires business, is to deliver electricity safely, reliably and efficiently.

Our commitment to customers is that we will

Empty speech bubbles icon representing Listen


  • To understand their needs
  • To act on and address their feedback
  • To provide service that is courteous, fair and professional
Open hand with centred love heart icon representing Respect


  • Their safety and well-being
  • Their diversity and the communities in which they live
  • Their property and privacy
Checklist icon representing deliver


  • On our promises
  • Information that is clear and timely
  • Our services efficiently and be easy to deal with